Customer Care Representative

Town & Country Services

  • Tonica, IL
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Full-time Customer Care Representative wanted at Town & Country Services! Our Tonica, IL team is looking for an outgoing professional who is comfortable talking over the phone and communicating with all kinds of people. This is a great opportunity to support a local business while developing your skills and growing your career potential.Why You'll Love This Role:
  • Competitive pay - based on experience
  • Health, dental, and vision insurance
  • Short- and long-term disability
  • PTO
  • Bonus structure
  • 401(k) with company match
  • Growth opportunities
  • Company parties and uniforms
If you're interested, keep reading to learn more!YOUR DAY-TO-DAY:Our Customer Care Representative works Monday through Friday with the occasional Saturday. You'll be in our office, answering incoming phone calls, speaking with clients, and delivering friendly customer service. Here's a closer look at the responsibilities:
  • Uphold a positive and professional attitude throughout the day
  • Provide helpful customer service
  • Answer phone calls and assist the caller with whatever they need
  • Schedule and confirm job appointments
  • Enter purchase orders
  • Process invoices
  • Assist with other office duties as assigned
REQUIREMENTS:Our ideal Customer Care Representative has plumbing or HVAC experience, but it's not required. Here's what we're looking for:
  • Customer service experience
  • Computer skills
  • Solid communication and interpersonal skills
  • Excellent phone etiquette
  • Organizational skills, problem-solving abilities, and attention to detail
  • Flexible schedule availability for weekdays and weekends
  • Team spirit
LEARN MORE ABOUT OUR MISSION:When clients are searching for experienced full-service technicians, they turn to Town & Country Services. As a family-owned company with over 100 years in business, we've seen it all! From plumbing to HVAC to electrical, we install, maintain, and repair systems and equipment. We take pride in our ability to service historic homes and handle new residential and light commercial installations in North Central Illinois.We've established a company culture that embraces adaptability and generosity, and we strive to make our business a great place to work. We show our appreciation to our amazing employees by providing outstanding benefits and creating an environment where they feel like family. If you're looking for a career rather than a job, we hope you'll join us!APPLY NOWAre you the outgoing and uplifting person we need in our office? If so, make your move and fill out our initial application now!

Town & Country Services