Service Advisor – Victory Lane FordVictory Lane Ford is looking for a customer-focused and motivated Service Advisor to join our service team. As a Service Advisor, you’ll be the link between our customers and our technicians, ensuring every guest receives excellent service and clear communication throughout their repair or maintenance experience. The responsibilities of a Service Advisor include greeting customers, listening to their needs, writing repair orders and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.What We Offer
Competitive Pay
Flexible Working HoursHealth InsurancePTO & Sick Leave401(K)Service Advisor Responsibilities
Greet customers promptly
Obtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Qualifications
Previous experience required, at a Ford dealership is a plus
Ability to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentAt Victory Lane Ford, we are committed to providing a supportive environment where our employees and customers feel valued.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.