Customer Service Representative

Lakewood Countertops

  • Lakewood, WA
  • $45,000-56,000 per year
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Lakewood Counter Tops is a fabricator and installer of solid surface products and a dealer for quartz and granite products. Solid surface refers to a non-porous low-maintenance material used for a variety of surfaces and often mimics the appearance of granite, marble, stone, and other naturally occurring materials. We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities:

Inputs orders/quotes into the computer system and confirms availability of product

Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.

Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required

Establishes proactive communication with customers to ensure understanding of product ordered

Handles quality and service issues to develop/maintain customer loyalty

Ensures orders are priced accurately and invoices are issued promptly

Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)

Ensures that orders are put into production on time to meet pickup and delivery schedules

May handle warranty and service issues as they arise

Other duties as assigned

Requirements

High School Diploma with 1 – 2 years customer service experience in similar industry

1-2 years estimating blue print, and completing measurements and take offs

Basic computer skills with experience using Microsoft Office products and ability to learn other software programs

Ability to solve problems as they arise

Strong understanding of measurements and fractions

Benefits

Medical/RX/Dental/Vision benefits/PTO

Company paid Life/ADD insurance

Company paid EAP plan

Medical and Dependent FSA plan

Opportunity to participate in the company 401k plan

Workable