Plumbing Inside Sales Representative

• Review plumbing field deficiencies to prevent duplicate unapproved quotes.
• Prepare and prioritize accurate proposals based on severity and customer deadlines.
• Ensure all quote details are complete to support tracking and billing.
• Follow up on all quotes until approval or cancellation.
• Create jobs in Service Trade upon receiving purchase orders, assign correct job status, and initiate parts ordering.
• Track ordered parts, update job status, communicate timelines to customers, and coordinate with dispatch for scheduling.
• Build relationships with vendors to ensure prompt responses and access to specialized parts.
• Upload all supporting job documents to Service Trade.
• Document reasons for deficiencies not requiring quotes and update statuses accordingly.
• Select appropriate service contracts in Service Trade to apply accurate labor and trip charge rates.
• Collaborate with the Inside Sales team to assign work efficiently and escalate opportunities as needed.
• Maintain consistent follow-up on quote statuses and collaborate with team members to ensure all potential service work is pursued.

• High school diploma or equivalent required.
• Experience in inside sales or service coordination, preferably within the plumbing industry.
• Familiarity with CRM systems and service management software; experience with Service Trade is a plus.
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage priorities and meet deadlines in a fast-paced environment.
• Collaborative, customer-focused mindset with a proactive problem-solving approach.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).

• Competitive wages with excellent employee benefits.
• 401(k)/ROTH Retirement Plans with 40% Company Match
• Holiday Pay
• Paid Time Off
• Health Benefits: Medical, Dental, Vision
• Company-Paid AD&D & Life Insurance
• Short-Term and Long-Term Disability Options

Interstate Mechanical LLC