Patient Care Coordinator/Surgery Scheduler - Neurosurgery

UCLA Health

  • Los Angeles, CA
  • $30.36-43.49 per hour
  • Permanent
  • Full-time
  • 1 month ago
DescriptionThe Patient Care Coordinator/Surgery Scheduler will act in a diversified position within the Department of Neurosurgery in the David Geffen School of Medicine. You will act as a central key administrative assistant who will rotate and fulfill administrative duties and/or front desk duties, dependent on the needs and requirements of the department. Duties are anticipated to change daily, contingent on which Neurosurgeons' office is in the highest need of assistance. You will work as both a front desk assistant in a clinic, and as an administrative assistant in an office setting. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, entering referrals and orders, coordinating, scheduling, and managing patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, processing requests for medical records, processing medication refill requests, organizing and maintaining a computer calendar system, and assisting with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.Salary Range: $29.42 - $42.14/HourlyQualificationsRequired:
  • High degree of adaptability.
  • Comfortable with changing workflows.
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.
  • Demonstrated basic knowledge of physician office policies and procedures.
  • Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing, and administrative personnel.
  • Ability to accept ambiguous circumstances and act where answers to a problem are not readily apparent.
  • Skill in working independently and following through on assignments with minimal direction.
  • Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system.
  • Familiarity with physician office billing procedures.
  • Verbal and composition skills to convey detailed medical information.
  • Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.
  • Skill speaking on a one-to-one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.
  • Ability to perform with frequent interruptions.
  • Ability to prioritize workload when faced with changing deadlines.
  • Ability to make independent decisions.
  • Requires flexibility and conscientiousness.
  • Ability to handle various supervisors and be receptive to an unpredictable work schedule.
  • Ability to triage incoming calls with efficiency.
  • Able to handle variable Neurosurgeons calendars.
  • Requires responsibility of checking in nightly for next day's assignment.
Preferred:
  • Knowledge of University forms and procedures.
  • Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses, and other members of the health care community.
  • Current knowledge of neurosurgical diagnosis, treatments, and terminology.

UCLA Health