Sup. - Integrated Claims
Reliance Standard
- Portland, OR
- Permanent
- Full-time
- Supervisor will ensure compliance with policy, provisions, state and federal regulations.
- Team will exercise expense management through investigation, appropriate follow up, case management and claim settlements.
- Coordinate appropriate assessment and assignment of customer to suitable claims examiner.
- Promote effective working relationships among team and Sales, Underwriting and Brokers.
- Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction.
- Responsible for selection, development, motivation, appraisal and salary recommendations of reporting subordinates.
- Provide effective leadership as well as technical claim and/or product knowledge, achieving results through others.
- Clearly expresses ideas in oral, written and presentation form.
- Ability to interact, negotiate and respond to both internal customers and clients regarding claim administration, product or service issues, with positive problem-solving skill.
- Ability to prioritize and manage changing workloads, meeting deadlines independently and through management of others.
- Bachelor’s degree preferred.
- Work experience considered primary in some cases.
- Prior experience working with Disability Claims Management required - preferably seeking 5(+) years’ experience or longer
- Management or Team Lead experience is a plus.
- Proven experience in providing internal and external customer service.
- Strong decision making capabilities.
- Ability to handle confidential information with the utmost judgment and discretion.
- Ability to communicate effectively, both orally and in writing.
- Collaboration
- Compassion
- Empowerment
- Integrity
- Fun
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun