Patient Account Representative
US Physical Therapy
- Big Rapids, MI
- Permanent
- Full-time
- Work closely with patients to resolve billing and payment issues
- Research and resolve discrepancies on patient accounts
- Process payments and refunds
- Review and update patient insurance information
- Communicate with insurance companies to obtain prior authorizations and verify coverage
- Follow up on unpaid claims and denials
- Maintain accurate and up-to-date patient account information
- Provide excellent customer service to patients and healthcare providers
- Collaborate with other departments to improve processes and ensure timely reimbursement
- Maintain knowledge of current insurance regulations and coding requirements
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- 1-2 years of experience in medical billing and collections
- Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
- Strong attention to detail and ability to work independently
- Excellent communication and customer service skills
- Proficient in Microsoft Office and other computer programs
- Ability to multi-task and meet deadlines
- Competitive compensation
- Front Office Monthly Incentive based on meeting metrics
- Excellent benefits package including 401k, health, dental, and generous paid time off
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Employee Assistance Program (EAP)
- Investment from a company that wants you to succeed and thrive