Membership Advisor / Sales
Method X Fitness
- Coral Gables, FL
- $15.00-65.00 per hour
- Permanent
- Full-time
- Achieve or exceed individual membership sales goals:
- Convert inquiries (phone/web) into appointments
- Close prospects
- Generate leads thru prospecting, networking and member referrals
- Organize activities each month that include strategic outreach and revenue generation
- Develop and implement effective outreach plans to generate new sales leads
- Promote and attend club social events
- Develop professional relationships with new and existing members
- Develop and implement effective special events inside and outside the club
- Adhere to and implement Method X Fitness’s policies and procedures.
- Implement and adhere to all steps of the Method X Fitness sales process:
- Greet and interview (needs assessment)
- Provide value based presentation of Method X Fitness Brand and Method X Fitness Programs and Services
- Tour of Method X Fitness facility
- Close and Commitment
- Schedule and follow up on all initial appointments with new members including Fitness Consults
- Implement and adhere to lead tracking system
- Accurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)
- Provide daily sales information to Manager
- Follow-up on all incomplete membership agreements to ensure signatures and billing information are complete.
- Achieve or exceed ancillary service goals:
- Provide information and benefits regarding Personal Training Programs (other ancillary services may be applicable depending on location)
- Effectively utilize Fitness Manager, Personal Trainers to assist in the needs assessment and sales process of Prospect/Member
- Follow-up and customer service with prospects/members:
- Follow SOP regarding new member follow up
- Follow up with prospects/members and ensure all appointments are scheduled
- Assist in resolving member concerns
- Make low usage calls
- Handle membership cancellations to improve retention
- Must keep knowledgeable of and participate in all club services, programs and products:
- Personal Training
- Group Exercise Classes
- All Method X Fitness Classes
- Special Events
- Attend all scheduled meetings
- Keep current knowledge of key competitors including; location, pricing, promotions, programming and equipment.
- Perform other duties as required.
- Qualifications 1-3 years of customer service or sales experience with a proven track record of success
- Competitive drive to succeed in a commission sales and performance based culture Excellent customer service and communication skills Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives.
- Must be able to work with flexible schedules, weekends and holidays if necessary
- High School Diploma or GED required
- Must be fluent in English and Spanish
- $15 per hour plus commission
- Aggressive incentive plan based on sales commissions
- Free access to gym classes