IT Support Specialist

Mycronic

  • Tewksbury, MA
  • Permanent
  • Full-time
  • 23 days ago
Job Description:Are you looking for professional work experience? Do you want to be part of an organization on the cutting edge of technology?We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.Position OverviewThe IT Support Specialist serves as the primary IT support resource for all Mycronic divisions and business lines across North America. This role is responsible for diagnosing and resolving user issues across multiple locations, performing basic network troubleshooting, and maintaining effective relationships with off-site support partners. Complex technical issues are escalated to the IT Operations Lead as needed.Additional responsibilities include managing IT assets, overseeing user access, and ensuring compliance with regional IT policies. The IT Support Specialist also contributes to global IT operations by assisting with international support requests through Mycronic's centralized IT service center. This position plays a key role in maintaining reliable technology infrastructure and delivering high-quality support across the organization.Key Responsibilities
  • Provides comprehensive IT support for all North American divisions and business lines, including issue diagnosis, resolution, and basic network maintenance across multiple locations
  • Manages helpdesk tickets within the IT ticket system, ensuring accurate logging prioritization, and timely resolution or appropriate escalation. Collaborate with the IT Operations Lead to assist with global IT tickets as needed
  • Supports administrative functions and user access for strategic applications across North America, and assists with global application access issues as required
  • Partners with the HR team across North America to support recruitment, onboarding, and offboarding processes, ensuring effective IT asset management
  • Oversees procurement and setup of Dell hardware and workstation peripherals for North American users, in alignment with company standards
  • Deploys and decommissions computers, tablets, and mobile devices according to scripted policies for North American users
  • Performs basic device and equipment repairs in accordance with ESD (Electrostatic Discharge) training standards across North American locations
  • Maintains awareness of ESXI/server architecture to support development projects led by the EMEA team, providing basic assistance to North American users as applicable
  • Supports Mycronic's Security Awareness Training program by checking in with North American users on status and questions, and assisting global users as directed
  • Configures user accounts within Active Directory for North American users, escalating complex issues to the EMEA team and assisting with basic global account requests when needed
  • Maintains the asset workbook of all Mycronic-owned equipment in North America to support auditing efforts, ensuring accuracy and completeness. Assists with global asset tracking data entry as required
  • Serves as a communication liaison between IT consumers in North America and globally, ensuring clear and consistent information flow
Experience and Qualifications
  • Minimum of a high school diploma; Bachelor's degree in a technical field (e.g., computer Science, Engineering, Management Information Systems) and/or 3+ years of years of progressive experience in network administration, with demonstrated experience providing guidance to support and other IT staff
  • Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, routing protocols (e.g., OSPF and BGP), VPNs, and Qualify of Service (QOS)
  • Experience configuring and managing enterprise-grade network hardware from vendors like Cisco, Juniper, or equivalent
  • Strong grasp of network security principles and best practices
  • Proven ability to collaborate cross-functionally and apply IT best practices across departments
  • Possess strong written and verbal communication skills, with the ability to influence and engage stakeholders effectively
  • Self-motivated with the ability to work independently and align tasks with broader ICT strategy
  • Excellent analytical and troubleshooting skills to diagnose and resolve complex network issues efficiently
  • Strong organizational and time management skills, with a proven capacity to prioritize tasks effectively
  • Software skills: Windows OS, Microsoft O365 apps, Adobe suite, Solidworks, Android, Apple iOS,
  • M365 apps, Fortinet Software, SQL (basic), Windows Server Manager, Active Directory management, firewall management, Azure (basic)
  • Familiarity with IT Service Desk practices and frameworks, particularly ITIL v4
Working Conditions/Physical & Mental DemandsThe physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.Standard office environment. Significant computer work should be expected.A Culture of Collaboration & Personal GrowthAt Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.Click to learn more about Mycronic and what it's like to work with usEqual Opportunity EmployerMycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.About Us:Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.We're looking for people to join our talented, motivated and friendly team on the cutting-edge. Here, in an open, collaborative and flexible environment, you'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life.

Mycronic