Hotel Front Desk Attendant
Hampton Inn Boston/Braintree
- Braintree, MA
- Permanent
- Full-time
- Handle customer complaints as necessary
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Encore Hospitality is devoted to bringing the highest quality, marketability, and functionality to the hotel and restaurant industries. Our utmost importance is to provide an unforgettable positive experience for the customer. Our ability to locate potential properties, create brands, and seamlessly transition them into lucrative successful revenue streams sets us apart from other hospitality companies. Encore Hospitality’s foundation is grounded on our energetic, innovative, and hard-working employees at all levels of our company. Our goal is to unite people and create outstanding experiences for our guests.