IT Monitoring Specialist, TS/SCI with Polygraph
General Dynamics
- Chantilly, VA
- Permanent
- Full-time
- Proactively monitor IT systems, networks, servers, and applications, quickly identifying and resolving issues to maintain optimal performance.
- Utilize advanced monitoring tools (e.g., Dynatrace, Nagios) for alert management, diagnosing issues efficiently and implementing effective solutions.
- Collaborate with IT teams to resolve complex technical issues, documenting actions and outcomes for continuous improvement.
- Streamline incident and change ticket management processes, enhancing system reliability and user experience.
- Drive the development of monitoring and alerting procedures, ensuring systems are accurately reporting and responsive to threats.
- Analyze system trends and logs to preemptively address and prevent recurring issues.
- Demonstrated expertise in IT monitoring, with proficiency in tools like Dynatrace, Nagios, and SolarWinds.
- Strong background in incident management, utilizing ITIL-based ticketing systems (ServiceNow, Remedy).
- Excellent problem-solving ability, especially under pressure.
- Effective communication skills, capable of articulating technical details to diverse audiences.
- Willingness to work flexible shifts to cover 24/7 operations.
- Solid understanding of networking, server administration, and operating systems (Windows, Linux).
- Experience with Windows Server, Active Directory, and core networking services (DNS, DHCP).
- CompTIA Security+ required.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
- Continuous learning and professional development opportunities.
- Collaborative and inclusive work culture.
- Contribution to critical business operations and the chance to make a significant impact.
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays