Installation Technician, Wake Forest NC
Tucows
- Wake Forest, NC
- $50,400-59,300 per year
- Permanent
- Full-time
- Connecting, disconnecting, testing, repairing and maintaining Ting Fiber internet to customers.
- Operate a company vehicle to perform work operations from site to site.
- Understand coupling and color codes.
- Reading and interpreting work plans and specifications to service a customer.
- Using plans, maps, observations skills, and locating equipment to accurately locate underground facilities in response to 811 excavation notices.
- Demonstrate understanding of aerial and/or underground specifications.
- Develop knowledge of Ting Fiber keystones.
- Understands the mainline and drop blowing process and can assist teams with supervision.
- Understand the basics of splicing and splice with supervision.
- Build a splice dome and express dome installation with supervision.
- Understand conduit continuity and light level testing.
- Understand basic concepts of the data center and its components, with no contact with equipment.
- Build basic knowledge of home construction and utility placements where related to wall fishing and wall penetrations. Performing installation and testing of our fiber network and maintenance dispatches, as needed, to deliver gigabit internet services to both residential and commercial customers.
- Collaborating with the OSP team for fiber restoration efforts.
- Ensuring all materials are purposely checked out from inventory.
- Proactively review the day schedule and assist in maintaining work efficiency.
- Ability to climb ladders and operate aerial lifts as needed.
- Comfortable working from various elevated heights to perform installation and repair work.
- Participate in on-call rotation as needed to ensure customer and business needs are supported outside of regular scheduled working hours.
- Attend meetings and team events in the local market as directed by the supervisor/manager.
- All other duties as assigned by management.
- 0-2 years of related work experience, preferably in the Internet Service Provider industry
- Must have and maintain a valid driver's license and clean driver's abstract.
- Successful completion of pre-employment checks (drivers abstract/background check/drug testing).
- Ability to lift up to 75 pounds while practicing safe lifting techniques.
- Dedication to working safely in compliance with OSHA regulations and company policies is required.
- Extraordinary customer service skills are required.
- Experience locating underground utilities is preferred.
- Experience reading CAD and GIS files is preferred.
- Outside construction experience is preferred.
- Experience with FTTH networks, including splicing and terminating is preferred.
- Ability to work safely in accordance with set practices/procedures.
- Ability to enter/work in confined spaces.
- Ability to work independently with good organization skills and attention to detail.
- Able and willing to work indoors and outdoors in all types of weather conditions, with provided weather protection materials.
- Proficiency with hand tools, power tools, test equipment and comfortable performing work while on a ladder.