Customer Accounts Associate
Indy Leasing dba Aarons
- Vincennes, IN
- Permanent
- Full-time
- The Acquisition and Maintenance of Customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer system
- Monitor the accuracy of customer classifications according to customer payment history and habits
- Payment frequency changes to General Manager based on customer payment history
- Maintain updated accurate customer information
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise, develop and schedule the activities of Accounts Advisers
- Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement
- Update goal board daily
- Assist on deliveries and returns
- Safely operates company vehicle
- Load, secure and protect product in company vehicle
- Other tasks as assigned by management
- Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
- Good communication and interpersonal relationship skills, strong telephone etiquette and skills
- Good organizational skills, professional appearance, and good driving skills