Account Manager

Fiserv

  • Omaha, NE
  • Permanent
  • Full-time
  • 1 month ago
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Account ManagerWhat does a successful Account Manager do?The Account Manager at Fiserv thrives in a fast-paced environment and enjoys a variety of day-to-day responsibilities. The Account Manager is passionate about establishing and maintaining strategic relationships with clients by leveraging a thorough understanding of Fiserv's products, platforms, and processes to provide the highest level of client support. They identify opportunities to proactively respond to client needs, growing revenue through the selling of product enhancements and solutions.What you will do:
  • Serve as the primary Point of Contact for Electronic Visit Verification (EVV) clients and build long-term relationships with clients
  • Organize and manage client communications, including status calls with States, and provide ongoing support for the client relationship and FDGS Team through both remote support and on-site client visits
  • Identify opportunities to proactively respond to client needs, growing revenue through the selling of product enhancements
  • Build and maintain partnerships with other client support teams to drive operational excellence and achieve the service expectations of the Clients
  • Manage invoicing, contract matters, and commercialization with customers
  • Handle ticketing queues and ensure timely resolution of tickets and issues
  • Conduct Quarterly Business Reviews (QBRs) with clients
  • Prepare regular account status updates, communicating clearly the progress of monthly/quarterly initiatives and deliverables to internal and external stakeholders
What you will need to have:
  • 5+ years of experience in a customer-facing role, engaging in business development and customer relationship management
  • 5+ years of experience building relationships with client and internal executives and stakeholders of all levels
  • Experience in communication, presentation, and influencing at all organizational levels, including executive and C-level
  • Experience preparing and making complex decisions using a high degree of initiative and independent judgment
  • Bachelor’s degree or an equivalent combination of education, work, and/or military experience.
What would be great to have:
  • 5+ years of experience in project management using Agile methodologies
  • 5+ years of experience supporting large-scale public sector Health & Human Services information technology modernization projects
  • PMP certification
  • Familiarity with all stages of the Software Development Life Cycle (SDLC).
Perks at Work:
  • Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
  • Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
  • Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
  • Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
  • Advance your career with training, development, certification, and internal mobility opportunities.
  • Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
  • In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
  • This is a full-time, direct hire position, and no contract options for unsolicited agency submissions will be considered.
#LI-JF1This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv