Job DescriptionThis position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.This position is eligible for a shift differential.Essential FunctionsComply with Company policy and procedureComply with federal and state regulationsDevelop use of Signature, collection system, and NautilusDevelop use of phone software systemsIdentify and resolve Branch office collection issuesPrepare loan modification and repayment plansRecommend accounts to repossessionRecommend accounts for charge-offPrepare and analyze departmental reportsMeet departmental service standardsCoordinate collection efforts with officesReview documentation for data integrityEnsure appropriate modifications, extensions, renewals, deferrals, and re-agesAnalyze delinquent account recordsUpdate records of past due accountsAttempt to obtain quality right party contact with borrower and co-borrowerAttempt to obtain voluntary payment of debtConfirm location of vehicle and conditionAdvise on related laws, regulations, policies, and proceduresNegotiate appropriate payment agreementsMonitor payment progress effectivelyMaximize methods of skip tracingIdentify and refer accounts requiring legal actionEnsure timely collections effortsAssist borrowers with forced place insuranceMitigate losses to the CompanyCoordinate efforts with commercial collections (Loss Mitigation Department)Coordinate with acquisition coordinator to repossess titled assetCoordinate with recovery department for judgments as neededCoordinate with impound, law enforcement, and insurance companies as neededCoordinate with Bankruptcy SpecialistCoordinate collections with Branch OfficesMake appropriate credit judgment decisionsPacify non-cooperative customersRecommend improvements to proceduresRecommend fee-generating alternativesRecommend service / delivery enhancementsAnalyze / investigate to resolve questionable payments or chargesAttempt to out-perform delinquency expectationsMinimize departmental non-payroll costsManage personal workload/workflowEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentEducation + Experience preferredHigh school diploma or equivalent3-5 years of customer service / administrative experienceNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
