Visual Communications Specialist
Fastsigns
- Washington DC
- Permanent
- Full-time
- Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards
- Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
- Follows up on new leads and referrals resulting from telephone, marketing, and email activity
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
- Maintains an attractive retail environment (clean, organized, and functional)
- Helps as needed with reports, close-out, invoices, and required paperwork
- Identifies and resolves customer satisfaction issues
- Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
- High school diploma or GED required
- At least three years in retail or inside sales with excellent customer service experience
- Proven record of consistently hitting/exceeding sales targets or quotas
- Able to perform cold calls to secure new business for the center
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills