AT&T Sales and Customer Service Associate
Pierre Acquisitions Inc.
- Portland, OR
- Permanent
- Full-time
- Engage with residential customers to identify their needs and provide tailored AT&T product and service recommendations during the sales consultation
- Provide caring, courteous, trustworthy, and professional service to AT&T customers directly
- Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail
- Process customers' sales orders on new internet and wireless services
- Track all sales orders from start to finish to create a seamless customer experience
- Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers' needs
- Customer service or sales experience (preferred)
- Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience
- Experienced in building trust with customers and delivering high-quality service that exceeds expectations
- Technically adept with hands-on experience using smartphones, tablets, and point-of-sale systems