Property Management Site Specialist

• Manage the day-to-day operations of the property, including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection, and delinquency management), and property marketing in accordance with company standards.
• Responsible for meeting residents’ expectations and providing an excellent customer service experience.
• Responsible for providing supervision of onsite staff, creating a climate in which team members want to do their best by leading and communicating a shared vision with the team, and providing coaching and development.
• Responsible for executing the strategic marketing plan to attract and retain residents.
• Respond to resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
• Assist with the transition of newly hired Property Managers to the site, providing site-specific training.
• Assist with community activities and other administrative duties that impact residents

• Lease up Support
• First-year compliance support.
• Assist Property Managers in standardizing tenant files and electronic files in appropriate folders in the building folder on OneDrive, conducting routine audits of all building files.
• Assist with conducting regular property inspections to ensure that the physical aspects of the property, grounds, and common areas meet established standards for safety, cleanliness, and overall appearance.
• Provide support to Property Managers in housekeeping and funder inspections and follow up to ensure work orders are entered timely and completed, and any other housekeeping concerns are addressed.

• Three+ years of prior apartment management experience managing residents and/or mixed-use real estate properties of 200+ units.
• Previous affordable housing compliance experience that demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to always exercise discretion and confidentiality.
• Experience applying fair housing laws and local landlord/tenant laws.
• Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.
• Proven ability to work independently and as part of a team.
• Experience working with Yardi property management software or equivalent.
• One year of experience supervising staff.
• Completion of WSHFC Tax Credit Fundamentals and advanced training workshops.
• Certified Occupancy Specialist or Certified Professional of Occupancy designation.
• CCTV surveillance experience.
• Experience with Seattle Housing Authority Section 8 Project and tenant-based programs.
• Experience working with Yardi or equivalent property management software.
• Experience with new property lease-up.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.
• Prior cleaning and light maintenance experience in a work environment.
• Bilingual in English/Spanish, English/Tigrinya, or English/Amharic.
• Must be able to perform non-repetitive lifting of at least 25 lbs.
• High school diploma or GED (equivalent education and experience may be substituted for the stated requirements).

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

Bellwether Housing