
Director of GTM Operations
- New York City, NY
- $165,000-175,000 per year
- Permanent
- Full-time
- Operational Excellence:
- Identify bottlenecks in the sales process and implement solutions for efficiency
- Support pricing, compensation, and incentive design for the sales team
- Drive continuous improvement in GTM productivity and execution
- GTM Strategy & Alignment:
- Partner with the Director of Sales Enablement and Sales leadership to define and optimize the GTM motion within Salesforce
- Support new product launches by building out appropriate quote to cash processes
- Revenue Operations: InfrastructureOwn and optimize the CRM (e.g., Salesforce, Gong) and related GTM tech stack.
- Build scalable processes for revenue tracking, pipeline management, forecasting, account mapping, and reporting
- Data, Insights & Forecasting:
- Develop and maintain dashboards and reporting for the executive team and board
- Provide data-driven insights into pipeline health, sales activity, and revenue performance
- Establish and enforce data hygiene standards across systems
- Cross-Functional Collaboration:
- Partner with Marketing on lead generation and campaign attribution.
- Support Customer Success in upsell/renewal motion and client health metrics
- Curious - Always learning, humble when you don't know something, and eager to improve
- Proactive - You see opportunity in every challenge and work fast to deliver value to clients
- Collaborative - You're a team player who thrives in a fast-paced, cross-functional environment
- Self-Starter - You seek out opportunities to solve problems instead of waiting to be told what to do
- Communicative - You overcommunicate to ensure your stakeholders are aligned with expectations
- Ownership - You take Ownership in your roles and responsibility and can be counted upon to deliver
- 5-10 years of experience in sales operations, revenue operations, strategy operations roles
- Experience overseeing Salesforce and managing a team
- Salesforce Certifications are not required but deep understanding of Salesforce capabilities is a must
- Strong proficiency and understanding of go-to-market sales process
- Experience creating and managing compensation plans and calculating commission payouts
- Strong understanding of the Ad Tech and Media landscape specifically Audience and Measurement
- Deep understanding of the digital advertising and programmatic ecosystem
- Strong communication and problem-solving skills with a proactive, collaborative approach
- CRM and project management tool proficiency (Salesforce, Jira, Asana, Trello, etc.)
- Strong Excel skills (SUMIFS, INDEX MATCH, pivot tables, VLOOKUP);
- BA/BS with a focus on marketing, business, data, or related experience