Shelter Support Staff On Call

• Participate in case conferencing as requested
• Conduct routine curfew and bedtime checks
• Maintain a neat and organized filling system
• Complete emergency house laundry as needed
• Conduct perimeter checks hourly
• Distribute cleaning supplies
• Oversee participants while they take their medications
• Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)
• Answer phone, handle routine questions and direct calls
• Maintain accurate records of participant contracts through completion of daily logs and participant narrative folders
• Keep log of all donations.
• Keep an inventory of supplies and other essentials.
• Maintain a professional image and procedure for the centers front office.
• Assist the Center’s professional staff in handling participant activities as requested by the supervisor.
• Enter statistics into HMIS, The Salvation Army database and assist with the grant reporting.
• Complete written documentation of participant infractions.
• Assist with the needs of the front office.
• Maintain a neat and organized filling system.
• Assist and/or lead class when needed
• Conduct urine analysis and breathalyzer for participants as needed.
• Maintain inventory and order supplies as needed.
• Check and respond to emails and voicemails on a regular basis
• Adhere to confidentiality standards.
• Other duties as assigned.

• Ability to speak and write the English language at a high and professional level
• High degree of confidentiality
• Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
• Excellent communication skills, both written and verbal.
• Excellent and professional telephone etiquette and presence
• High degree of organizational skills
• Approach problem solving creatively
• Strong ability to utilize a high level of time management and handling multiple tasks

• Minimum one (1) year social service experience preferred
• ServSafe Food Handlers Certification, accredited by the American National Standards Institute (ANSI)
• Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
• Must be 21 years or older
• Complete The Salvation Army vehicle course training

• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25-40 lbs.
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

The Salvation Army