Are you the go-to person when friends or coworkers run into tech issues? Do you enjoy solving problems and helping others understand technology? If so, we'd love to have you join our team as a Helpdesk Administrator.In this role, you'll provide technical support to employees across the organization, ensuring computer systems and programs run smoothly. You'll troubleshoot issues, guide users through solutions, and step in with hands-on fixes when needed. If you enjoy variety in your workday, customer interaction, and problem-solving, this role offers all three.What You'll Do:
Respond to technical queries by email, chat, phone, or other channels
Gather details from users to fully understand the issue
Diagnose problems and determine the best solution
Communicate solutions clearly, in terms users can understand
Walk users through problem-solving steps, or provide remote troubleshooting when needed
Perform network repairs as appropriate
Escalate unresolved issues to higher-level support when necessary
Document, track, and report on support requests
25%-50% travel
What We're Looking For:
Strong technical knowledge and problem-solving skills
Clear, concise communication style
Patience and active listening when working with stressed users
Customer service mindset with quick and thoughtful responses
Ability to work independently and take initiative
Professionalism and diplomacy when interacting with a variety of personalities
Prior MSP experience a plus
Prior Microsoft certifications a plus
Prior customer service experience preferred
Why You'll Love This Role:
Be the hero who keeps day-to-day operations running smoothly
Work with a supportive team that values collaboration and knowledge sharing
Build technical and customer service skills that can grow into a long-term IT career
