Front End, Service Manager - Waco, TX
H-E-B
- Waco, TX
- Permanent
- Full-time
HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first?
HEAD FOR BUSINESS... skills to train your team to provide first-class customer service?
PASSION FOR RESULTS... ability to handle stressful situations in a fast-paced, multi-tasking environment?We are looking for:
- experience in retail management; leadership experience
- advanced customer service and interpersonal skillsWhat is the work?
Management / Training:
- Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaging in resolving Partner-related matters
- Manages a large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Assists overall Central Checkout Department operations; serves in a manager capacity during the Store Director's (SD) / Assistant Store Director's (ASD) absence
- Provides work direction, training, and feedback to Department Partners; ensures all Department standards are met
- Manages individual Partner productivity
- Conveys appropriate sense of urgency in dealing with Partner and Customer issues
- Coaches / trains / develops Partners
- Manages Partner morale and retention
- Writes / administers effective documentation
- Manages Central Checkout activity; administers Department standards and guidelines in a fair, consistent manner
- Researches / analyzes potential or existing process breakdowns and works with necessary Partners to identify and solve problems
- Trains School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
- Builds relationships with Customers and builds customer service through Partners
- Performs duties of Hourly Manager
- Periodically performs duties of all Service PartnersSales:
- Achieves sales goals; prepares projections / forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners (labor, wrap, cash control)
- Promotes Corporate and Store events through powerful planning, merchandising, and taking advantage of trafficFood Safety / Sanitation:
- Ensures compliance with government / company regulations and standards for product freshness, safety, refrigeration, and sanitation
- Maintains safety / sanitation of equipment and Department
- Maintains sanitation standards throughout the work areaWhat is your background?
- School of Retail Management (SORM) or equivalent
- 1+ years of experience in retail management
- Leadership experience in a complex environment, with multiple direct reports
- SRS Certification
- Food Safety certification
- Completion of required Department training and forklift / power jack trainingDo you have what it takes to be a fit as an H-E-B Service Manager?
- Proficiency in MS Office software (Word, Excel) and H-E-B systems
- Advanced customer service, interpersonal, and communication skills
- Strong analytical skills
- Strong problem-solving skills
- Organization and planning skills
- Ability to handle stressful situations
- Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail
- Ability to delegate, organize, and plan effectively
- Ability to maintain an efficient operation, troubleshoot, and report any malfunctions of equipment
- Ability to supervise, train, motivate, and cross-train staffCan you...
- Function in a fast-paced retail environment while performing detailed and precise work (required)
- Lift and carry 40 - 60 lbs on a regular basis (required)
- Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift (required)
- Safely maneuver high, precarious places (required)
- Be exposed to moderate noise levels in the work environment (required)
- Work with customers, stay attentive to their needs, yet maintain composure in high-stress situations (required)
- Work extended hours and varying work schedule as dictated by the business (required)09-2018