About UsWoodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences andexceptional customer service. Our environment is refined, guest-centric, and designed forexcellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand.Settingthe tone for every day guest interactions with professionalism, warmth, and expertise.Position OverviewThe Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible forensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serveas the first point of contact, providing seamless check-in and check-out processes, personalizedservice recommendations, and relationship-driven sales. This position is ideal for someonepassionate about hospitality, skilled in guest engagement, and motivated by performance-basedgrowth.Key ResponsibilitiesGreet and welcome guests with a professional, polished demeanor reflective of a luxury brand.Manage all check-in and check-out procedures efficiently and accurately.Build lasting guest relationships through personalized conversations and attentive follow-up.Recommend and upsell services based on guest preferences and service history.Maintain a deep understanding of all services, packages, and promotions to maximize salespotential and full booking opportunities.Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns withpoise and urgency.Maintain a pristine, well-organized front desk environment that reflects our standards ofexcellence.Collaborate with service providers and management to ensure a seamless guest experience.Consistently meet or exceed individual and team sales goals.QualificationsMinimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven trackrecord in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-salessoftware. Solution-oriented mindset with impeccable attention to detail.What Success Looks Like within this RoleAchieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics.Surpassing monthly service recommendations & upselling goals. Developing long-term relationships withguests and becoming a trusted advisor.
