Service Technician - New Jersey- North East

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

• Deliver service execution of the highest quality.
• Be professional in their dealings and communication with the customer.
• Identify service opportunities and leads and communicate to the responsible GEA personnel.
• Be the “face” of the organization.

• Troubleshooting of GEA equipment and other manufacturer’s equipment.
• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
• Installation and Commissioning of Equipment.
• Assist in Service Project Execution activities.
• Overhauling of equipment.
• Performing of tasks as per the defined and strict schedule to meet the deadline.
• Carry out site visits, audits and monitor site performance.
• Gathering and classifying data using various measuring equipment applicable to the equipment.
• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
• Operate various equipment in compliance with legal guidelines.
• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
• Providing of technical direction to service personnel.
• Adhering and following all HSE governance of GEA and customers.

• Internal customers: Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Technical Support.
• External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
• Type of Communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations

• Mechanical
• Electrical AC & DC
• Millwright

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Initiative - Volunteers readily; Undertakes self-development activities

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

GEA