Operations Analyst
- Indianapolis, IN
- $67,314 per year
- Permanent
- Full-time
The Indiana Department of Natural Resources protects, enhances, preserves, and wisely uses natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education. DNR Fish & Wildlife enriches the quality of life for present and future generations by balancing the biological, ecological, recreational, and economic benefits of Indiana’s fish, wildlife, and their habitats.Role Overview:The Operations Analyst for the Division of Fish, Wildlife & Nature Preserves plays a critical role in ensuring the license system operates smoothly and continues to evolve to meet the needs of outdoor enthusiasts across the state. This position blends technical expertise with strategic oversight—analyzing business processes, managing system performance, and leading the development of new features that enhance the customer experience.From designing custom reports and troubleshooting data issues to coordinating with the license system vendor on system upgrades and database performance, the Operations Analyst works behind the scenes to keep the license system accurate, efficient, and responsive. The role also supervises staff, supports cross-divisional collaboration, and ensures that data-driven decisions align with the Division’s mission and operational goals.Top skills for the Operations Analyst include: advanced analytical and problem-solving abilities, strong communication and leadership skills, proficiency in data management and SQL, and the ability to prioritize complex projects in a dynamic environment.This position is instrumental in maintaining the integrity of the license system, which serves thousands of license holders and hundreds of retail partners. By ensuring reliable transactions and supporting ongoing system innovation, the Operations Analyst helps secure the Division’s core revenue stream and supports conservation efforts statewide.The position may occasionally require extended hours during peak seasons or major system updates to ensure uninterrupted service and timely implementation of new features.Salary Statement:The salary for this position traditionally starts at $67,314.00 but may be commensurate with education or work experience.A Day in the Life:The essential functions of this role are as follows:
- Analyze business processes, business rules, methods of data acquisition and data application for advancement of business practices, operational performance enhancement and resource allocation.
- Preside over methodic, non-routine examinations of office specific data through advanced analysis routines, queries, and scripts.
- Present the findings/recommendations through the development of custom reports, charts and maps.
- Work with Information Technology on the administration of analysis packages including data loading/unloading, error message interpretation, SQL statement development, script updating, mass editing of datasets and software database performance analysis.
- Manage all the activities of subordinates including interviewing/selecting applications, assigning work, scheduling training, evaluating, and administering disciplinary action.
- Investigate new/existing technologies and business practices for practical and feasible implementation into divisional workflow and work with Information Technology for implementation.
- Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
- Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.
- Broad knowledge of operational, mathematical, analytical and/or statistical research techniques.
- Broad knowledge of multiple regression or multivariate analysis, measurement and testing, and interview methods and questionnaire design.
- Ability to communicate and coordinate technical needs.
- Ability to understand and comprehend instructions dealing with technical and abstract theories.
- Ability to determine proper research methods to use, collect appropriate data and draw conclusions.
- Extensive knowledge of the agency mission and administrative policies.
- Extensive knowledge of computer and software programs and the ability to utilize these skills.
- Ability to take abstract concepts and formulate physical models.
- Effective communication skills.
- Excellent problem solving and analytical skills.
- Ability to research and document findings.
- Ability to formulate sound recommendations and make appropriate decisions with consideration of potential impact on agency/division statewide.
- Ability to effectively prioritize a variety of projects/functions.
- Ability to establish and maintain effective working relationships with all levels of management.
- Ability to work independently.
- Ability to organize thoughts and ideas in a logical manner.
- Ability to plan and organize the work of other employees.
- Able to perform essential functions with or without reasonable accommodation.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access