Elite Advocate4Me Customer Service Representative

UnitedHealth Group

  • Greensboro, NC
  • $20.00-35.72 per hour
  • Permanent
  • Full-time
  • 15 days ago
This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a senior member of our Advocate4Me team, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll help 50 to 70 callers, in a compassionate and empathetic manner, providing guidance, support and resolving escalated issues. This is no small opportunity.You've got loads of compassion, but you'll need more for this role. You'll be interacting with members who need your help to resolve an issue. They may be frustrated, and you'll have to manage the conversation with them positively while multi-tasking to get to resolution. And many people come into this role surprised by how truly fast-paced our environment really is. You'll leave every day impressed by how much you've accomplished.This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm in local time zone. It may be necessary, given the business need, to work occasional overtime.Tier 2 Advocates receive two weeks of training, while Tier 1 Advocates complete a ten-week training program. Training is conducted virtually from your home, Monday through Friday. The specific training schedule will be confirmed prior to your start date, based on trainer availability.Watch this to understand the expectations of being a remote worker with UnitedHealthcare. This features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at UnitedHealthcare.Primary Responsibilities:
  • Handle elite member calls to include claims processing
  • Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self - sufficient in using our tools
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED OR equivalent work experience
  • Must be 18 years of age or older
  • 2+ years of customer service experience
  • Must be Benefit Advocate or Health Advocate trained within E&I- Consumer Operations
  • Ability to work an 8-hour shift between Monday – Friday 8:00am – 8:00pm in local time zone. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:
  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
Telecommuting Requirements:
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO

UnitedHealth Group