District Manager

Jack In The Box

  • Rock Hill, SC
  • Permanent
  • Full-time
  • 23 days ago
  • Apply easily
Position Summary:

The District Manager has the final responsibility, under company leadership direction, of ensuring that the restaurants they oversee are being properly run according to Jack In The Box and company standards. The District Manager is responsible for ensuring that the Managers are consistently serving delicious food, providing friendly service to every customer, keeping the restaurants clean, and ensuring employee and guest safety and security. The District Manager is to set the example by being a hands-on leader of day to day activities and operations of the restaurants. The District Manager must ensure positive employee/customer relationships, ensure successful implementation of company initiatives, achieve financial sales and profitability plans, and ensure proper administrative activities are followed.

Location: 1929 Springsteen Rd in Rock Hill, SC

Key Duties/Responsibilities:
  • Responsible for training and leading entire territory of JIB restaurants in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.
  • Responsible for building restaurant sales and profit.
  • Ensures compliance with policies, procedures and regulatory requirements.
  • Complete Patterns of Management, Food Safety and other
  • Inspections as required or directed by company leadership.
  • Is passionate about consistently setting the customer service example by maintaining visibility and interacting with guests.
  • Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
  • Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
  • Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
  • Interacts effectively with diverse groups of people and does not have or display any biases.
  • Follows up personally on all VOG complaints.
  • Displays a strong commitment to the restaurants by helping to create an environment that is friendly, fun, clean and safe.
  • Treats all employees with care and respect.
  • Motivates and inspires employees to achieve high performance while adhering to Company procedures.
  • Values effective job performance and ensures all restaurant teams receive recognition and expressions of gratitude.
  • Actively listens and communicates timely, clearly, and accurately.
  • Remains calm when challenged or placed under pressure.
  • Willingly accepts feedback from company management.
  • Recruits, selects, trains, develops and evaluates restaurant Managers.
  • Ensures appropriate restaurant level Management and Team Member staffing levels to ensure proper scheduling, operations efficiency, and training and development of employees.
  • Ensures systems for training employees on workstations are fully implemented and adhered to.
  • Identifies and develops internal candidates for management positions, and fosters development for promotion to the next level for all employees.
  • Organizes and facilities fun team building events for Restaurant Managers and employees.
  • Reviews Restaurant Manager schedules weekly or more often to ensure that all
  • Managers are scheduled to work during peak business hours.
  • Ensures that progressive discipline forms are being used by all Restaurant Managers to correct unacceptable behavior.
  • Performs annual employee performance reviews, along with the Restaurant Managers.
  • Maintains restaurant cleanliness inside and outside by ensuring Mangers are following JIB cleaning and maintenance procedures.
  • Maintains all equipment and facilities in top working order by inspecting facilities weekly and working with company Management to ensure any deficiencies or issues are prioritized and addressed quickly.
  • Notifies company immediately of urgent facility needs.
  • Utilizes management information tools to analyze restaurant operational and financial performance.
  • Identifies trends and implements action plans for improvement.
  • Uses data to analyze business results and consults with company leadership.
  • Has established sales and profitability plans for all restaurants and meets or beats the plans.
  • Has an organized system for meetings, scheduling, paperwork and giving the company leadership updates.
  • Ensure Managers are ordering, maintaining, managing, and recording inventory accurately by performing a detailed inventory of all items in each restaurant periodically.
  • Makes decisions based on experience, policy and procedures, alignment with company goals, and exercises discretion and independent judgment to keep the company and the Jack in the Box brand in good standing with the community.
Qualifications:
  • Internal promote preferred. High School Diploma/Equivalency.
  • College preferred.
  • Minimum of 1 year as a JIB Manager or similar restaurant experience.
  • 100% certified in all workstations and has complete knowledge of all JIB operating systems and POS.
  • Ability to supervise others, including setting the example for all job functions.
  • Excellent interpersonal skills.
  • A self-starter who takes initiative and willingly accepts responsibility.
  • Must be ServSafe certified.
  • Knowledge of how to recruit, interview and select management candidates.
  • Knowledge of financial management and proven financial success.
  • Proven analytical skills.
  • Good organization and planning skills.
  • Must have own vehicle (automobile or truck), valid drivers license, proof of valid insurance.
  • Demonstrates integrity and ethical behavior.
  • Knowledge of implementing policies and procedures as outlined in the Jackiana, LLC Handbook.
  • Ability to plan and organize the activities of others.
  • Ability to communicate with others by using all available resources (telephone, written correspondence, email, face to face).
  • Ability to manage conflict resolution.
  • Must be available at all times via telephone.
  • Must be able to work a minimum of 50 hours per week depending upon the needs of the business.
  • Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.

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