Community Manager

• Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques
• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company requirements
• Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
• Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management
• Develop and/or implement resident retention programs, including resident functions, special promotions and monthly newsletters
• Maintain community appearance and confirm all service requests are recorded, communicated appropriately to maintenance and completed in a timely manner
• Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments
• Generate necessary legal action, documents and process in accordance with state and company guidelines
• Provide appropriate response and handling of all community emergencies with staff and residents (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.) and distribute all company or community-issued notices
• Bachelor's Degree preferred
• Three to five years of experience in residential property management
• Experience with market-rate communities
• Strong computer skills, especially in the Microsoft Office Suite and Yardi Voyager software
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards

• Seek to maximize income and minimize expenses
• Deliver accurate and timely property reports
• Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies
• Train and develop employees to ensure team meets their full potential
• Achieve 95% occupancy and 95% portfolio rent collections
• Perform unit inspections as needed while maintaining property value and curb appeal
• Perform other duties as required

• 2-3 Years property management experience (Lease-up experience preferred)
• Very organized and detailed with the ability to see the big picture
• Must be able to identify and resolve problems in a timely manner and gather and analyze information skillfully
• Ability to work effectively with external vendors and customers; consistently exhibits a professional demeanor in dealing with others and works to maintain constructive working relationships
• Complies with all Jones Street Residential policies and procedures

Jones Street Residential