Order Processing Specialist

Crestron Electronics

  • Rockleigh, NJ
  • Permanent
  • Full-time
  • 6 days ago
The Order Processor Specialist works with the team and the Customer Support Account Specialists verifying and entering orders according to customer’s specifications in an SAP system. This individual will review all incoming orders and or changes, prioritizing those that require expediting. They will access customer account information, enter appropriate order information, and prepare necessary documentation to stage orders in the SAP computer system.This position is a hybrid role. Must be able to be onsite in Rockleigh, NJ 3 days a weekRESPONSIBILITIES
  • Review and process different types of orders which require special handling.
  • Complete sales order process from order entry through order invoicing.
  • Communicate with other departments (Customer Support, Client Relations, Finance, etc.) to ensure that orders are processed per customer’s detailed instructions.
  • Evaluate situations and make appropriate decisions.
  • Create sales reports and analyze data – review pending orders and follow up in a timely manner.
  • Ability to complete tasks with minimal supervision.
  • Able and knowledgeable to make updates to orders as needed.
  • Working with other departments (Customer Support, Order Admin or Shipping) to expedite the shipment of priority orders.
  • Some technical knowledge/product knowledge is helpful.
  • Other duties or responsibilities as required
REQUIREMENTS
  • High School/GED. College is preferred.
  • 1-2 years of Order Entry preferred. Customer Support experience a plus.
  • SAP experience. Proficient in Excel (i.e., create reports, pivot tables, VLOOKUP). Microsoft Outlook, PowerPoint, Word, Adobe Acrobat, Audio/video conferencing systems (i.e., Teams/Zoom)
  • Knowledge of order processing data impact to the rest of the company. Basic knowledge of company products and procedures. Must be able to manage and prioritize several different tasks each day. End of month activities and responsibilities include ensuring that every assigned Purchase Order is completely processed and closed.
  • Excellent verbal and written communication skills to effectively communicate with multiple departments (Customer Support, Client Relations, Shipping, Finance). Escalate as needed and ask questions until a thorough understanding is reached and item in question is resolved.
  • Strong critical thinking to maneuver through timely requests and volume of incoming orders with precision. Must excel in organizational and time management skills. Excellent work ethic where individual is detail-oriented and proactive.
  • Must have strong data entry skills – able to type fast and accurately, both numerically and alphabetically. Positive attitude and team player, recognizing that every action affects the team and surrounding departments.

Crestron Electronics