Service Manager
Kocourek Automotive
- Wausau, WI
- Permanent
- Full-time
As Service Manager, you will lead daily operations of the service department to ensure profitability, efficiency, and a first-class customer experience. You’ll oversee a skilled team of advisors and technicians while building a culture of accountability, trust, and continuous improvement.Key Responsibilities:Manage all service department activities, including repair orders, dispatching, and workflowEnsure a positive customer experience and strong CSI performanceCoach, mentor, and develop service advisors and techniciansDrive profitability through efficient labor utilization and proper upsellingMonitor key metrics (hours per RO, effective labor rate, comeback rate, etc.)Coordinate with the Parts, Sales, and Warranty departmentsMaintain compliance with manufacturer policies and safety regulationsRepresent the Nissan and Kia brands with professionalism and integrityWhat You Bring to the Table:Prior experience as a Service Manager or Assistant Service Manager, preferably with Nissan Kia, or another import brandProven track record in driving department performance and customer satisfactionExcellent leadership and communication skillsWorking knowledge of DMS-TekionUnderstanding of manufacturer warranty processes and compliance standardsWe Offer:Competitive base salary + performance-based bonusHealth, dental, and vision insurancePaid vacation and holidays401(k) with employer matchEmployee discounts on vehicles, parts, and serviceKocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.