Customer Service Representative 1

Carrollton, GA
Permanent
Full-time

21 hours ago

DescriptionCustomer Service Representative 1District 4 Public Health1004 Newnan RoadCarrollton, GA 30116Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.Job Responsibilities

Provides quality customer service to all customers
Answers inbound calls in a timely manner
Makes appointments; follows up with missed appointments by calling client to reschedule
Follows communication “scripts” when scheduling the appropriate appointment
Identifies customers' needs, clarify information, provide solutions, refer programs/resources
Handles all client inquiries
Enters new client information into the system
Updates existing client information
Supports new program initiatives
Able to adapt to changing policy and procedures
Must abide by strict confidentiality requirements and all HIPPA guidelines
Must be an active listener with strong phone and verbal communication skills
Position requires employee to be detailed oriented; must be able to work efficiently and independently
Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
Candidate must be organized
Assist with community-wide events
Other administrative duties as assigned

Minimum QualificationsCustomer Service Representative 1: (Annual salary $33,000)High school diploma or GED AND six months of related experience handling customers' questions, complaints and/or providing informationAdditional InformationPreferred Qualifications:

Public Health experience
Bilingual - Spanish speaking
Computer experience (Word, Excel, PowerPoint, data entry, etc.)
Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
Work requires ability to manage multiple duties simultaneously

Benefits for Full Time Eligible Employees

13 Paid Holidays
Generous Leave Package
Employees Retirement System
Health Insurance
Dental Insurance
Vision Insurance
Health Care Spending Account
Dependent Care Spending Account
Life Insurance
AD&D Insurance
Disability Insurance
Legal Insurance
Long-Term Care Insurance
Specified Illness
Deferred Compensation (401K & 457 Plans)
Atlanta Postal Credit Union

For more information on the State of Georgia Benefits visit -Additional Perks:

A supportive and rewarding work environment
Physical Activity Breaks
Worksite Wellness Program
Employee Assistance Program

To learn more about District 4 Public Health visit -Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.*District 4 is an Equal Opportunity Employer*The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.Applicants chosen for employment will be subject to the following
Criminal Background Check/FingerprintingReference Checks & Immunizations RequiredFor more information about Public Health:Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Georgia Department of Public Health

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