Customer Service Associate Jan-Apr Full/Part Time

• Flexible schedule
• Opportunity for advancement
• Training & development

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

• 2+ years Customer Service experience

• High School diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, high volume retail environment

• Bilingual Spanish is a plus

• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules

• Salary of $15 per hour

eQuest