HR Operations Coordinator Full Time
BJ's Wholesale Club
- Owings Mills, MD
- Permanent
- Full-time
- BJ’s pays weekly
- Generous time off programs to support busy lifestyles*
- Benefit plans for your changing needs*
- Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
- We strive for flawless execution and hold ourselves accountable.
- Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
- Work with commitment and pride to deliver GOLD- Grand Opening Look Daily
- Clean and organized, inside and out
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
- Participates in weekly meetings with CoE (Center of Excellence) and sets up 2nd interviews for Club Manager/Assistant Club Manager.
- Conducts new Team Member orientation. Facilitates and tracks training for all new hires. Acts as the "on-site administrator" of intranet-based training and communications system to coordinate club training needs (e.g., cashier training, safety, etc.).
- Controls comprehensive scheduling processes for all hourly Team Members.
- Ensures club payroll is completed accurately and timely weekly and ensures all payroll records are maintained properly.
- Ensures club performance management process, disciplinary process and corresponding logs are maintained.
- Administers all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker's compensation, and unemployment claims.
- Supports club talent acquisition efforts by, among other things, ensuring the in-club hiring table and all recruitment marketing materials are set to GOLD standards, communicating availability of team member referral programs, and partnering with local community organizations.
- Conducts benefit orientations and facilitates communication of annual benefits open enrollment process.
- Processes LOAs in coordination with LOA Specialist and outside vendor; addresses LOA/WC issues (explaining process, answering questions, communicating with Home Office, Lincoln Financial, or Sedgwick, logging incidents into Alert/LPMS)
- Maintains Team Member personnel and medical files.
- Answers Team Member questions or directs them to the appropriate company resources.
- Addresses non-complex team member relations issues and/or escalates such issues to the assigned manager, as appropriate.
- Handles Team Member confidential information with care.
- Gathers ordering information and inputs Aruba orders.
- Ensures GOLD standard presentation of breakroom and HR office area daily.
- Provides needed support for team member recognition and engagement events as assigned by Club Manager/Assistant Club Manager.
- Ensures all legal compliance postings are posted and current.
- Responsible for HR self-audits for the overall club operational audit.
- Attends meetings (broadcasts/zoom) with Regional HR Business Partner and those as designated from Home Office.
- Maintains all HR communication boards.
- Handles additional administrative tasks as required.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job.
- Detailed oriented
- Strong interpersonal and organization skills
- Prior Human Resources, administrative, or clerical experience is preferred
- Basic computer knowledge (MS Word, MS Excel, Email) required
- Most of the time is spent moving about on hard surfaces
- Occasionally may need to twist, lift, bend pull, reach and move files or boxes
- Frequent time sitting at computer
- Sometimes required to lift up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.