Tier 3 – Expert Support Specialist
PROVATOHR INC
- Washington DC
- Permanent
- Full-time
The Tier 3 Expert Support Specialist is the highest-level technical resource for escalation and resolution of complex IT issues. This role involves scripting automation, analytics via Power BI, endpoint management, and senior-level diagnostics across enterprise systems and applications.Qualifications:Bachelor’s degree in IT, Computer Science, or related fieldRequired Certifications:Microsoft Certified: Power Platform (Power BI Data Analyst)Microsoft Certified: Windows Server / Active DirectoryITIL Intermediate or Expert CertificationCompTIA Security+ or CASP+Advanced PowerShell trainingTechnical Proficiencies:All Tier 1 and Tier 2 technical skillsAdvanced PowerShell scripting for automationPower BI development and dashboard/report automationEndpoint management using tools like Intune, Workspace ONE, Jamf, and Apple Business ManagerSenior-level troubleshooting and final escalation support for all platforms and applicationsExperience:Minimum 5 years advanced OS support (Windows/macOS/iOS/Android)Minimum 5 years Active Directory administrationMinimum 5 years Microsoft Office 365 platform supportMinimum 3 years supporting VPN and remote access technologiesMinimum 3 years scripting in PowerShell and developing Power BI solutionsAdditional Requirements:Strong communication and customer service skills are essential, as the Tier 1 IT Service Desk Representative serves as the first point of contact for technical support. The ability to prioritize tasks, follow documented procedures, and work both independently and collaboratively in a fast-paced environment is critical. May be subject to background checks or other security clearances based on client requirements.Powered by JazzHR