Senior Client Solutions Manager
Epsilon
- Burbank, IL
- Permanent
- Full-time
- Client Relationship Management
- Provide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members
- Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
- Facilitating year over year brand performance, in turn retailer growth
- Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands
- Sales Support & Media Strategy Development
- Develop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
- Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management
- Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
- High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
- Campaign Execution & Operations
- Manage asset collection with suppliers
- Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
- Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
- Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
- Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
- Review and finalize campaign completion reports
- Excellent interpersonal communication skills
- Solution oriented mindset
- Proven thought leader in strategic planning and operational efficiencies
- Efficient time management skills - able to sustain timeline management and campaign deliverables
- Strong organizational skills
- Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
- Working knowledge of retail, ecommerce, and digital industry
- Ability to work in a team environment
- Proficient in Google suite products
- Experience in CRM tools
- 4+ years of Account/Client Management experience
- Bachelor's Degree in related fields (Advertising, Marketing, Communications, etc.)
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility