Field Service Engineer
Recruit Marks
- Granger, IN
- $71,000-80,000 per year
- Permanent
- Full-time
Experience Level: Open to All Levels
Experience Required: 2+ Years
Education Level: Open to All Levels
Job Function: Engineering
Industry: Packaging and Containers
Total Positions: 2
Relocation Assistance: No
Visa Sponsorship Eligibility: No
Employment Type: Direct Hire
Compensation: $71,000 - $80,000Job Summary:We are seeking a Lead Field Service Engineer to provide technical support, troubleshooting, maintenance, and installation services for industrial packaging machinery. This role requires a hands-on approach, responding to customer inquiries and traveling to client locations (50-60% of the time) to perform on-site service and repairs. The ideal candidate will build strong customer relationships and have the opportunity to earn 1% commission on recommended and installed parts.Key Responsibilities:
- Set up, fine-tune, and program packaging machinery, including VFFS & HFFS Baggers, Scales, Check-Weighing Systems, Metal Detection, X-Ray Detection, Print & Conveyor Systems.
- Conduct Factory Acceptance Tests (F.A.T.) to ensure machines meet operational standards.
- Respond promptly to customer service calls and maintenance requests.
- Perform maintenance repairs, system overhauls, and troubleshooting on existing equipment.
- Accurately log customer calls, service activities, and expenses related to service work.
- Process invoices and service documentation efficiently.
- Recommend additional services or parts to customers, with an opportunity to earn commission.
- 50-60% travel to customer sites for on-site service.
- $50 per diem in cash for personal use during travel.
- Flights typically depart from South Bend for easy access.
- Flexible travel scheduling allowing for faster returns or additional comfort based on preference.
- Dedicated travel assistant available to manage bookings and make adjustments.
- Emphasis on minimizing weekend travel to support work-life balance.
Profit sharing 1% commission on recommended parts installed.
Comprehensive company benefits (details available upon request).Required Qualifications:Ability to travel 50-60% of the time for on-site service.
Experience in setting up, fine-tuning, and programming logic for industrial equipment.
Hands-on expertise in troubleshooting, maintenance, and repair of packaging machinery.
Strong ability to respond to customer service calls and resolve issues efficiently.If you are a skilled Field Service Engineer with a passion for problem-solving and hands-on troubleshooting, we encourage you to apply!