Staff Systems Engineer- Mobile Device Management
- San Antonio, TX
- Permanent
- Full-time
- Contributes to the overall systems design strategy and architecture specifically for more complex and interconnected systems
- Designs infrastructure systems supporting H-E-B business processes, operations, and network-based product systems
- Evaluates operating systems, databases, utilities software, or system management tools the perspective of best practices and on an ongoing basis to ensure business needs are met
- Provides guidance on analyzing, testing and debugging to junior engineers as required
- Evaluates / tests / debugs / implements applications programs supporting H-E-B infrastructure business processes, operations, and network-based product systems
- Guides the team with analyzing, installing, configuring, and maintaining operating systems, databases, utilities software, or system management tools for large-scale changes to technologies/ infrastructure
- Writes custom code/scripts
- Contributes to the development of technology roadmaps in designs and implementations
- Ensures the team adheres to architected technology roadmaps in designs and implementations
- Serves as technical subject matter expert (SME) for cross-functional IT Teams; assists with / troubleshoots systems-related issues and maintenance
- Assists in writing and communicating common goals and direction for team
- Applies experience / knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating / presenting hands-on demonstrations for proposed solutions
- Assists with the selection of vendors by conducting thorough vendor comparisons
- Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs) for complex/ larger scale solutions; identifies / resolves SLO / SLA gaps
- Monitors system performance for productivity issues; identifies potential solutions; collaborates & guides with vendors, other Digital Teams to implement them
- Contributes to the development of best-in-class security, backup, and redundancy strategies
- Promotes H-E-B standards and procedures
- Leads and manages complex projects requiring specialized technical knowledge
- Coordinates with technical / non-technical Partners and clients to determine business requirements
- May lead project teams and work cross functionally with other teams to achieve success. Takes responsibility for team and project decisions. Highly visible within their organization
- Works independently with general direction. Coaches and mentors' other engineers in engineering techniques, processes, and new technologies; enables others to succeed
- Interviews, mentors, and provides Partner feedback to ensure the efficient operation of the team
- Manages and supports a mix of COTS, SaaS, and internal software and services
- Usage of cost-benefit analyses in order to develop cost-efficient systems for specific projects.
- Performing quality control procedures to make sure that all systems are operational and efficient
- Developing system control features that set and maintain quality standards for an organization
- Interacting and working with a wide range of people, like management, vendors, clients and IT staff
- Extensive hands-on experience with the Jira suite
- Strong understanding of APIs
- Advanced/Subject Matter Expertise of Mobile Device Management (Omnissa Workspace ONE preferred)
- Advanced knowledge of all things Microsoft (Microsoft 365, Security, Compliance, Entra)
- Advanced scripting and automation experience (e.g., Powershell or Python for automated installation, configuration, hardening, and maintenance tasks)
- Strong knowledge of networking technologies (OSI network layers, TCP/IP)
- Strong knowledge of various operating systems and their impact / implications
- Strong knowledge of best practices related to system security measures, and with system administration, performance tuning, and monitoring
- Advanced communication skills
- Advanced analytical and problem-solving skills
- Effective time management and prioritization skills
- Project management skills are a plus
- Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity
- Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives
- Ability to provide guidance and coach a team of junior engineers
- Ability to work on significant projects and act as a technical owner. Provides regular mentorship to teams and is seen as a trusted leader by their organization. Creates/updates standards and practices for the department
- Strong knowledge of Agile process