IT Support Technician I

BNBuilders

  • Seattle, WA
  • Permanent
  • Full-time
  • 16 days ago
Collaborative people. Progressive builders.Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!JOBE SUMMARY:The IT Support Technician provides first tier end user support for computer and software related issues.SALARY RANGE: $28.85 - $33.65 hourly, $60,000.00 - $70,000.00 annually (Seattle range)BENEFITS:
  • Group medical, vision, and dental insurance, including a choice of two benefit plans - a PPO plan and a High Deductible/ Health Savings Account plan with company contribution to HSA.
  • Company-paid short and long-term disability plans, group life insurance, and AD&D plans.
  • Vacation accrued on a weekly basis at a full-time annualized equivalent rate of 15 days (3 work weeks) per year.
  • Sick leave accrued at 1 hour of sick leave for every 30 hours worked with an annual carryover of 80 hours.
  • 10 paid holidays each year.
  • Paid parental leave.
  • Annual discretionary bonus based on company profitability and your manager's assessment of your performance.
  • A 401(k) savings plan under which BNB matches the first 3 percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (pre-tax) and Roth (post-tax) contribution options.
  • We are proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company-funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).
JOB RESPONSIBILITIES:
  • Available for walk up questions and level 1 ticket creations.
  • Escalate tickets to tier 2 level as needed.
  • Image and prepare computers and mobile devices for new users or upgrades.
  • Create user documentation and KB articles.
  • Local and remote support for software related issues.
  • Maintain inventory incoming and outgoing and update database.
  • Assist in patching and maintaining end use equipment to ensure all equipment is current with latest OS updates, firmware, Anti-Virus, drivers, software updates, and meets company standards.
  • Assist in the installation of company approved software.
  • Provide support for video conferencing meetings.
  • Provide end user training.
  • Attend and participate in IT meetings.
QUALIFICATIONS:
  • 1+ yrs. related experience or equivalent education in computer-related field.
  • Excellent interpersonal skills and the ability to work with staff members at all levels of the organization.
  • Must have experience with software installation and configuration.
  • 1+ yrs. experience with Windows, OSX, IOS and Android.
  • Intermediate skills in Microsoft Office Suite.
  • Must be able to multi-task and prioritize.
  • Must be able to work independently with sustained concentration.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Our Commitment to Diversity and InclusionAt BNB, diversity, equity, and inclusion are the driving forces in which our culture is built. We recognize that our unique and vast differences bring a richness to our lives and work environment. This fosters stronger and more meaningful relationships within our company and the communities in which we serve. Our mission is to strive to provide an environment that is respectful, safe, fair, and inclusive, so that we can be stronger, wiser, and better together.Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.

BNBuilders