Ford Customer Service Division Engineer - ReX EV Battery Systems

Ford

  • Dearborn, MI
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Customer ExperienceDegree Level: Bachelor's Degree or equivalentJob Description:We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?In this position…Develop and lead E.V. engineering efforts for Recertification, Refurbishment, and Remanufacture (Re-X) with a dynamic cross functional team challenged to develop and implement high-value service solutions. Lead the development, verification and release of Service Unique Specifications, with the support of EPE/OPD. Create solutions to improve the customer experience while resolving quality concerns. Strong multitasking skills and engineering flexibility are a must, allowing for the development for new solutions as the company gains experience in the EV arena. Job is hybrid, with three days a week on-site at FEL in Dearborn. Occasional supplier visits (mostly local) will also be required.Responsibilities:What you'll do…
  • Lead development, revision and releasing of Re-X EV engineering specifications in WERS, including related End of Line and PV tests, with the support of EPE/OPD
  • Support the Launch BEV EV Recertification Programs, including eMotor, high-voltage battery, ISC, etc.
  • Access global quality documents (GCQIS/AWS) to obtain and assess service history of EV components
  • Develop and lead inclusion of Engineering requirements (Re-X ESOW & SBOM) in the Re-X Purchasing Request for Quote (RFQ) process
  • Lead development of Re-X Core classifications for re-use
  • Contribute to the development of Business cases
  • Provide engineering support / solutions for Service Parts Warranty (SPW), Core disposition, Material Cost Savings, Total Value Management (TVM), and Complexity Reduction initiatives
  • Manage components, and component release, via WERS, PCR, CMMS etc. as necessary
  • Develop an understanding of calibration software and its impact upon Re-X projects
  • Coordinate with Product Development Engineering & Category Project Manager to develop Reman BOMs, service BOMs and change logs for EV unique components across BEV/FHEV/PHEV vehicle applications
  • Provide technical assistance / additional support as needed.
Qualifications:You'll have...Minimum
  • BS Engineering- Mechanical, Electrical, Computer Engineering or strongly related discipline
  • 5+ Years of engineering and/or service component experience
  • Strong organizational, interpersonal and teamwork skills to manage multiple complex projects and deliver superior results on a timely basis.
  • Strong written & verbal skills to prepare, present, and communicate project progress and results on a regular basis.
  • Technical understanding of Electric Vehicle Systems (HV Battery, etc.)
  • Strong computer skills, including Excel, Word, MS Project and SharePoint.
Even better, if you have …Preferred
  • 2+ years of remanufacturing experience preferred
  • Exposure to systems calibration at the vehicle level, preferred CANalyzer and FORD DET tool experience
  • Experience with releasing parts in Ford's WERS, GCQIS and AWS Systems
  • Service or warranty experience preferred
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7 - 8.For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHDVisa sponsorship is NOT available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#LI-Onsite #LI-JT1

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