Service Technician II

• Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).

• Identify and report hazards or unsafe conditions promptly to prevent safety risks.

• Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.

• Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests.

• Prioritize maintenance requests based on urgency and impact on resident comfort and safety.

• Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.

• Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.

• Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.

• Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.

• Other duties may be assigned by the manager based on company needs.

• Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.

• Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs.

• Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols.

• Must be available for evenings, weekends, and on-call rotations as needed.

• Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle.

• Responsible for maintaining fleet vehicle, tools, and equipment to ensure readiness for travel and job performance.

• High School Diploma or equivalent.

• Strong background in residential construction, maintenance, and remodeling across multiple trades.

• Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure.

• Valid driver's license, auto insurance, and reliable, work-appropriate transportation for extensive field travel.

• Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.

• Experience reading, writing, and evaluating project specifications and scopes of work.

• Previous experience in multi-family or single-family home maintenance.

• Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing).

• HVAC, Environmental, Mold, or other industry-related certifications.

• Prior experience in general trades, construction, property management, or renovation work.

• Familiarity with preventative maintenance programs and property inspections.

• Training or coursework in building maintenance, construction management, or a related field.

• Safety & Compliance - Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.

• Technology & Systems - Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams.

• Building & Construction - Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.

• Mechanical Systems - Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices.

• Preventive Maintenance - Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs.

• Customer Service - Ability to assess and respond to resident needs while ensuring a positive customer experience.

• Fleet & Equipment Management - Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations.

• Troubleshooting - Ability to diagnose and resolve maintenance issues efficiently.

• Critical Thinking - Using logic and reasoning to identify solutions to maintenance challenges.

• Repairing - Hands-on experience in diagnosing and repairing home systems and appliances.

• Equipment Selection - Choosing the right tools and equipment for maintenance tasks.

• Time Management - Managing workload efficiently and prioritizing service requests.

• Communication - Effective verbal and written communication for clear work orders and resident interactions.

• Safety-Oriented - Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards.

• Attention to Detail - Thorough and precise in completing work to ensure quality repairs and maintenance.

• Cooperation - Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude.

• Dependability - Reliable, responsible, and committed to completing tasks efficiently and on time.

• Independence - Capable of working effectively with minimal supervision, taking ownership of assigned tasks.

• Adaptability/Flexibility - Open to change and able to handle a variety of maintenance tasks in a dynamic work environment.

• Problem-Solving Mentality - Approaches challenges with a solutions-focused mindset to efficiently resolve issues.

• Strong Work Ethic - Maintains a high standard of professionalism and dedication to the job.

FirstKey Homes