Position Summary:Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.The Logistics Center Operation Supervisor will support returns/reverse operations in the Distribution Center optimizing operations and provide customer service excellence and maintaining data entry and reporting.To learn more about Samsung SDS America, Inc. please visitKey Responsibilities:
Serve as the point of contact for customer relations with both internal and external clients and vendors
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including but not limited to inventory movement, booking, tracking, and tracing of product to end customer resolution
Provide excellent customer service in all aspects from submission to sales to scheduling sold loads to maintain compliance with SOP and KPI
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it meets or exceeds expectations for timely communication and fulfillment of KPI expectations
Monitor account issues and communicate/liaison with management and inventory team to implement/drive solutions / participate in PI and preparation with inventory team
Analyze service for actions or recommendations for business improvement and recommend when needed changes in current processes
Ensure the accuracy of data entry into WMP, NERP, Cello and other systems as needed
Monitor trends and report changes to management for action
Perform other duties assigned as needed
Ensure timely communication by responding to HQ, RHQ, clients, and management (Operations, Site, and Branch Managers) within 24 hours.
Requirements
High School Diploma or GED Required; Bachelor Degree Preferred
4+ years of relevant experience
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
Experience with logistics reverse operations preferred
Bilingual in English/Spanish preferred
Warehouse knowledge preferred
Physical Demands:
The position requires the ability to talk and hear while performing the duties of this job.
The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms.
The position requires dexterity to write and use computer keyboard and mouse.
This position requires the ability to occasionally lift office products, materials and supplies, up to 50 pounds.
BenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:
Top-notch medical, dental, vision, and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America will support your professional development and growth in your future career.Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
