Assistant General Manager
IHOP
- Grand Rapids, MI
- $40,000-50,000 per year
- Permanent
- Full-time
- Supervise the day-to-day task assignments and performance for all management and associates.
- Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
- Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
- Ensure compliance with corporate training programs.
- Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
- Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
- Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
- Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
- Oversee the completion of duties by hourly store management associates.
- Ensure proper training and training compliance of all hourly associates.
- Ensure creation of the store’s weekly schedule, while working within labor guidelines and meeting targets.
- Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
- Ensure accuracy of weekly payroll.
- Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
- Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
- Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
- Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
- Value store associates through celebration and recognition.
- Ensure the 24/7 execution of all customer service programs and processes.
- Communicate with the store manager regarding customer service issues and concerns.
- Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
- The pay range starts at $38,000/year, but up to $45,000/year based on experience.
- Competitive Pay
- Annual Bonus Package if performance metrics are met
- Health Insurance
- 401K
- Paid Vacation
- Real Advancement Opportunities