Front Desk Supervisor
Golden Nugget
- Stateline, NV
- $19.00 per hour
- Permanent
- Full-time
The Front Desk supervisor is responsible for welcoming guests to the property and providing memorable service, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service at the Golden Nugget.
ResponsibilitiesPerform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as neededAssist in progressive training and discipline of all Guest Services staffInteract effectively with all other departments, especially regarding accounting proceduresReceive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involvedAttend any specialized or cross training deemed necessary by upper managementAssist Hotel Manager in writing/implementing new policies and proceduresOversee daily occupancy levels to ensure the highest yield from rooms availablePerform other duties and responsibilities as requestedInspect and monitor Hotel, including lobby, hotel rooms, and public areas
QualificationsProfessional appearance and demeanor2 years supervisory skills requiredMinimum age requirement is 21Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills necessary, minimum 2 years hotel experience requiredExcellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skillsExcellent interpersonal and communication skills (verbal and written), fluent English and articulateAbility to work efficiently, independently, and cohesively, consistently producing quality resultsComputer literate in Microsoft Windows applications required (Outlook/Excel/Word)Knowledge of Hotel Systems such as LMSWhat we offer you:Multiple benefit plans to suit your needsPaid Time Off401KOpportunities for advancementPositive and respectful work environment where diversity is valuedGenerous employee discounts on dining, retail, amusements, and hotelsCommunity volunteer opportunitiesDisclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay RangeUSD $19.00 - USD $19.00 /Hr.