Administrative Assistant
- Covina, CA
- Permanent
- Full-time
- Competitive base pay
- Participation in team bonus
- Vacation Pay (after meeting qualification criteria)
- Paid Company Holidays
- Paid Sick Time
- Paid Training
- Retirement Plan
- Employee Discounts
- Direct Deposit
- Mileage & Travel Reimbursements
- Access to Company Vehicles
- Supportive/Collaborative & Safe Work Environment
- Career Advancement Opportunities
- Reflect the core values of Sulochana, Inc., d.b.a. an independently owned and operated Home Instead franchise.
- Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business.
- Answer each incoming call/greet and welcome each office visitor in a friendly and warm manner; manage inquiries in a professional and knowledgeable manner.
- Assist the caregiver hiring process to screen, hire and onboard candidates timely to achieve hiring targets.
- Assist the caregiver training process (new hire & all training)
- Support Human Resources activities (documentation, compliance monitoring, policies & procedures, employee file & records maintenance, employee recognition, etc.)
- Monitor, mediate, and log all client and Care Professional activity and records utilizing the operating system and applicant tracking management system.
- Support the Operations Manager with other administrative duties & special projects as assigned.
- Manage & Track Daily/Weekly/Monthly Key Performance Indicators.
- Weeknight and Weekend On-Call rotation with the other office staff.
- Ensure Home Instead standards are met and upheld.
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
- Associate’s degree required or an equivalent combination of education and work experience may be considered
- Minimum three years’ professional hand-on experience in in-home and/or facility based senior caregiving and/or hands on nursing care experience required
- Must have 1 year of administrative/office experience
- Must be fluent in English and demonstrate excellent oral and written communication skills and able to listen effectively (Bilingual English/Spanish, is a plus)
- Must have excellent computer skills and be proficient in Windows, Office 365 suite and Social Media applications; ability to quickly learn, master and manage applicable computer and online applications/systems
- Must have superior organizational skills with attention to detail and the ability to prioritize tasks effectively, good work ethic, ability to work independently, set priorities, meet objectives & deadlines, and manage multiple projects simultaneously
- Must demonstrate effective interpersonal skills as well as sound judgment, good decision-making skills and ability to maintain confidentiality of information
- Must have the ability to present a professional appearance, demeanor and to work effectively as part of a team; Must be able to present material in classrooms and community settings
- Willing and able to do continuous training & development and strive for excellence
- Must have the ability to work evenings and weekends as required and be flexible to the demands of the business; cover shifts if needed
- Must possess a valid driver’s license, reliable car and auto insurance
- Must be able to pass employment screening process
- Must live near Covina, CA and the franchise territory and authorized to work in the USA