Operations and Customer Experience Manager

British Swim School of Darien-Lemont

  • Woodridge, IL
  • $19.00-21.00 per hour
  • Permanent
  • Part-time
  • 12 days ago
Benefits:
  • Free or Discounted Swim Lessons for Family
  • Career Growth
  • Birthday Off (Paid)
  • Competitive salary
British Swim School of Darien-LemontMake a Splash in Your CareerAt British Swim School, every splash counts! We’re on a mission to ensure the “survival of the littlest” and help people of all ages become safer, happier swimmers. This isn’t just a job — it’s a chance to grow, lead, and bring energy to our team and community.We’re looking for a high-energy, people-loving multitasker who thrives in an active environment. This role combines operations, customer service, and poolside team support — with the opportunity to grow into a full-time leadership position as our business expands.Compensation & Benefits (dependent on franchise owner)
  • Competitive pay based on experience + opportunities for bonuses
  • Paid training (we teach you everything you need)
  • Birthday off – with pay 🎉
  • Possible PTO for eligible team members
  • Opportunity to grow into a full-time role as the business expands
What You’ll DoYou’ll be the heart of the operation — keeping things running smoothly behind the scenes while making sure our customers and staff feel welcomed, supported, and energized.Operations & Administration
  • Assist with scheduling classes and managing instructor rosters
  • Support payroll and basic bookkeeping tasks
  • Manage inventory and monitor equipment
  • Help coordinate pool partner logistics
Customer Experience & Deck Ambassador Duties
  • Welcome families to the pool and create a fun, friendly atmosphere
  • Check water chemistry and deck safety before lessons
  • Answer customer questions about accounts, class progress, and programs
  • Assist instructors and managers during lessons as needed
  • Capture and post photos/videos for social media to showcase our community
  • Keep morale high for both staff and customers with a positive, energetic attitude
  • Manage customer service phone calls and emails
What We’re Looking ForMinimum Qualifications
  • Excellent communication and organizational skills
  • Friendly, enthusiastic personality with a professional demeanor
  • Comfortable multitasking in a fast-paced, energetic environment
  • Willingness to learn pool safety and program requirements
Preferred Qualifications
  • 3+ years of customer service experience (required for full consideration)
  • Experience working with children or in a recreational/fitness environment
  • CPR/First Aid/Lifeguard certification (can be obtained during training)
  • Proficiency with Microsoft Office and/or scheduling software
About UsBritish Swim School is more than a swim school — we’re a survival-first, confidence-building program dedicated to reducing drowning incidents and helping students of all ages thrive in the water. We invest in quality team members who bring our mission to life: “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”If you’re ready to make a difference, keep things running smoothly, and bring energy to every shift, we’d love to have you on our team!

British Swim School of Darien-Lemont