Manager, Account Management

• Lead and mentor a team of Account Managers, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between external clients, broker partners, and internal teams, ensuring seamless communication and service delivery.
• Collaborate with Sales Operations and BDMs to articulate the CWB servicing value proposition to brokers and employer partners.
• Proactively manage expectations and address issues for employers, brokers, and BDMs, ensuring effective communication of status, issues, and timelines.
• Participate in high-visibility broker finalist presentations and ensure proper documentation is executed and circulated.
• Oversee the transition to home office operations for ongoing billing, reporting, and client support, in collaboration with the Implementation Management team.
• Drive the annual reservicing of existing accounts, coordinating with the Implementation Team as needed.
• Build and maintain trust-based relationships with broker/client counterparts and internal staff.
• Conduct account reviews to identify concerns and collaborate with internal partners to develop action plans addressing issues, risks, and opportunities.
• Support BDMs in identifying growth opportunities, including new lines of coverage, retention goals, and increased penetration with existing lines.
• Lead annual strategic account planning discussions with senior leadership.
• Attend broker or employer client meetings as needed and assist the Director with projects and other duties.

• Leadership: Demonstrates strong leadership skills, inspiring and guiding team members to achieve goals.
• Relationship-Builder: Builds strong working relationships and maintains an exceptional client service mindset.
• Problem Solving: Takes an organized approach to complex issues, developing insights and solutions.
• Continuous Learning: Seeks opportunities for professional growth and development.
• Initiative: Proactively exceeds expectations and seizes opportunities to make a difference.
• Adaptability: Effectively prioritizes and navigates changing circumstances.
• Results Orientation: Drives for results and takes accountability for outcomes.
• Values Orientation: Upholds Chubb values, acting ethically and fostering collaboration.
• Detail Oriented: Maintains exceptional attention to detail and timely delivery.
• Creativity: Develops alternative methods for handling situations when traditional methods aren't successful.

• Excellent verbal and written communication, interpersonal, and customer service skills.
• Ability to structure and manage work across multiple functions and locations.
• Strong influencing and consultative relationship-building skills.
• Proficient in identifying issues, remediation tactics, and escalation paths.
• Sound organizational and time management skills.
• Ability to multi-task in a fast-paced environment.

• 4-year college degree or equivalent work experience strongly preferred.
• Minimum of 5 years of supervisory experience in benefits/insurance industry, with a focus on voluntary benefit case setup and lifecycle.
• Familiarity with industry enrollment platforms such as bSwifft, Employee Navigator or Selerix.
• Ability to travel up to 40%, as needed.
• Active Life and Health License required.

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

Chubb