IT Help Desk II
- Anchorage, AK
- Permanent
- Full-time
Opening: IT Help Desk Specialist (Tier 2)
Location: Anchorage, AK
Pay: $25 + BenefitsCOMPANY INFO:
Were partnering with a well-established residential and commercial property management company in Anchorage that is seeking an IT Help Desk Specialist to join their team. This role provides advanced technical support, mentors junior staff, and helps ensure the companys technology systems are running smoothly across multiple properties and offices.WHAT YOULL DO:
- Respond to and resolve escalated help desk tickets, calls, and emails
- Troubleshoot advanced hardware, software, network, and security issues
- Manage user accounts in Active Directory, Microsoft 365, and other enterprise systems
- Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
- Support company applications, cloud services, and VPN/remote access solutions
- Perform system updates, patching, and preventative maintenance
- Document resolutions and build internal knowledge base articles
- Mentor Tier 1 help desk staff and provide technical guidance
- Assist with IT projects including system upgrades, migrations, and infrastructure improvements
- 24 years of IT support or help desk experience
- Proficiency with Microsoft 365, Windows 10/11, Active Directory, and Exchange
- Experience with ticketing systems, remote support tools, and system administration
- Knowledge of networking (TCP/IP, DNS, DHCP, VPN) and IT security best practices
- Strong communication, troubleshooting, and organizational skills
- IT certifications preferred (CompTIA A+, Network+, Security+, Microsoft 365/Server)
- Competitive pay, DOE
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and holidays
- Professional development and certification support
- Collaborative team environment with long-term stability
Just hit the Apply button above and youre half-way home!
Or, send your resume to IElMoussa@optistaffing.com or call 907-222-7007 and well set up a time to meet!
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Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.Opti is the recruiting partner for some of the countrys leading companiesoffering hiring solutions you cant find anywhere else.Our recruiters will take the time to get to know you, understand what youre looking for in a job and then present job opportunities that are a good fit for your skills and experience.