Systems Analyst - Associate (Application Analyst)
- Pittsburgh, PA
- Permanent
- Full-time
Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.Responsibilities:Provide daily application support for cardiology systems, ensuring timely resolution of issues and minimal disruption to end users.Monitor and triage incoming support tickets using the enterprise ticketing system; respond to and resolve production support issues in accordance with established SLAs.Collaborate with senior analysts to troubleshoot and escalate complex issues.Assist in testing, documentation, and implementation of application upgrades, enhancements, and new features.Participate in projects, contributing to planning, execution, and validation activities under the direction of senior team members.Maintain thorough and accurate documentation of support activities, system configurations, troubleshooting steps, and application changes to ensure continuity and knowledge sharing across the team.Participate in a rotating on-call schedule to support critical systems outside of business hours (currently every 10 weeks, subject to change).Demonstrate a commitment to continuous learning and professional development in healthcare IT and cardiology systems.Familiarity with modern technology and application support through education or practical experience.Highly driven and self-motivated to meet expectations.Ability to work independently and in a team-based environment.Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.Additionally, this position may be required to maintain a standby status as part of a rotation within the team.This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
- Familiarity with modern technology and application support through education or practical experience.
- Highly driven and self-motivated to meet expectations.
- Ability to work independently and in a team-based environment.
- Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
- Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
- Additionally, this position may be required to maintain a standby status as part of a rotation within the team.
- Analytial Thinking & Problem Solving
- Communication & Collaboration
- Bachelor's degree is highly preferred
- Prior experience in healthcare and/or IT