Homeless Services Navigator

Action Inc.

  • Gloucester, MA
  • $48,000-60,000 per year
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
Hours: Full-time, 35 hours per week, Monday - Friday, 9:00-5:00Summary: Complete intakes, assessments, provide referrals and coordinate with partner agencies to ensure complete access to available resources for shelter guests and unhoused community members. Serve as the Coordinated Entry (CE) program specialist and agency point of contact.Essential Duties and Responsibilities:
  • Serve as the primary navigator for guests of the emergency shelter.
  • Assist clients with coordination of available public benefits and assist with the application processes for such benefit- including but not limited to public housing, Section 8 and SNAP.
  • Provide continued outreach and follow up services to those clients who have been housed.
  • Attend shelter staff meeting to ensure service coordination for guests between the shelter and main office in addition to working collaboratively between the Housing and Community Services departments.
  • Meet with households in person or over the phone to discuss the CE entry prioritization and waitlist system and conduct CE assessments with those interested in participating. Record CE assessment in VESTA.
  • Obtain a signed data confidentiality agreement from each client whose information is entered into VESTA.
  • Receive and respond to calls from housing providers to assist in connecting with clients selected through the CE process.
  • Participate in the CE subcommittee in addition to maintaining contact with the CE program administrative staff when requested to discuss concerns and issues.
  • Provide outreach services to unhoused individuals to attempt to engage them in services.
  • Enter and update information on clients served in internal databases in a timely fashion, meeting all mandatory deadlines.
  • Attend and participate in departmental, organization-wide, and other meetings.
  • Act in the best interest of the organization, reflecting the values of teamwork, collaboration and mutual respect.
  • Other duties as assigned.
Qualifications:
  • BS degree in Human Services or related field or 3 years of relevant work experience
  • Excellent organizational, interpersonal, and communication skills.
  • Reliable, responsible, highly organized and willing to take initiative.
  • Able to multi-task, prioritize, and meet deadlines.
  • Must possess a high degree of confidentiality and sensitivity to client health care status.
  • Must also possess a high degree of skill using Microsoft Office products and internet resources.
  • Experience in non-profit a plus
Physical Demands: Must be able to lift, move and carry up to 15 lbs.

Action Inc.