At Harlow's Casino Resort and Spa, the vibrant culture of Greenville meets the thrill of gaming, the comfort of luxury accommodations, and the indulgence of a full-service spa. As an employee, you get the chance to be an ambassador of southern hospitality, crafting moments of joy for guests while thriving in an environment that values your creativity, dedication, and professional growth.JOB SUMMARYThe Food and Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets within the casino property, including restaurants, bars, lounges, and banquet services. This role ensures the delivery of high-quality guest experiences while achieving operational efficiency, profitability, and compliance with health, safety, and gaming regulations.The F&B Manager provides leadership and direction to outlet supervisors and staff, manages inventory and budgets, develops service standards, and implements policies that enhance customer satisfaction and team performance. Success in this role requires strong leadership, attention to detail, and a deep understanding of hospitality operations in a fast-paced, high-volume casino environment.ESSENTIAL DUTIES AND RESPONSIBILITIESLead and manage daily operations for all F&B outlets on propertySupervise, train, schedule, and mentor front-of-house and back-of-house staffEnsure consistent delivery of exceptional guest service across all F&B areasMonitor food and beverage quality, presentation, and service standardsAnalyze financial reports to manage labor costs, food costs, and overall department budgetMaintain compliance with all health, safety, liquor, and gaming regulationsCollaborate with culinary, marketing, and events teams on menu design, promotions, and special eventsOversee inventory management, vendor relations, ordering, and cost controlsHandle guest complaints and service recovery in a professional and timely mannerDrive team engagement, service excellence, and operational efficiency through leadership and accountabilityREQUIRED SKILLS AND ABILITIESLeadership & Team Management: Proven ability to lead, coach, and manage a diverse team in a high-volume hospitality setting. Able to foster teamwork, accountability, and a service-focused culture.Guest Service Excellence: Passionate about delivering exceptional guest experiences. Skilled in handling guest concerns with professionalism and poise, including VIP and high-profile clientele.Financial Acumen: Solid understanding of financial management, including budgeting, forecasting, labor control, and cost analysis. Able to drive profitability while maintaining quality service.Operational Expertise: Deep knowledge of food and beverage operations, including restaurants, bars, banquets, and lounges. Familiar with POS systems, inventory control, and ordering procedures.Regulatory Compliance: Knowledgeable of health and safety standards, food handling requirements, liquor laws, and gaming regulations. Committed to maintaining a clean, compliant, and secure environment.Problem-Solving: Strong decision-making skills with the ability to think quickly and resolve issues in a fast-paced, high-pressure environment.Communication & Collaboration: Excellent interpersonal and communication skills. Able to interact effectively with staff, guests, vendors, and senior leadership. Comfortable collaborating across departments to support casino-wide initiatives and events.Technology Proficiency: Proficient in Microsoft Office (Excel, Word, Outlook) and experienced with POS and inventory systems.EDUCATION AND EXPERIENCEHigh school diploma or GED required; Associate's or Bachelor's degree in Hospitality or related field preferred3-5 years of food and beverage management experience in a casino, resort, or high-volume settingProven ability to lead large teams in a fast-paced, customer-facing environmentStrong financial acumen with experience in budgeting, forecasting, and cost controlIn-depth knowledge of food safety, alcohol service laws, and gaming regulationsExcellent communication, leadership, and problem-solving skillsMust be able to obtain and maintain applicable licenses (e.g., food handler, alcohol service, gaming card)Flexible schedule, including nights, weekends, and holidaysPHYSICAL REQUIREMENTS & WORKING CONDITIONSAbility to stand and walk for extended periods of time (8-10 hours or more per shift)Frequent walking, bending, stooping, reaching, and liftingAbility to lift, carry, and transport supplies, food trays, and equipment up to 25-50 lbsManual dexterity to operate POS systems, office equipment, and handle food/beverage service itemsClear vision and hearing to monitor guest areas, communicate with staff, and observe service standardsAbility to work in a fast-paced environment with frequent movement between outlets, kitchens, and event spacesJoin the Winning Team! Are you a strategic thinker passionate about creating exceptional workplace experiences? Do you excel in a dynamic environment where innovation and success converge? If you're ready to contribute your skills and expertise to a thriving team, we encourage you to apply today!Work With UsChurchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.Already Work Here?Here's a link to apply internally:
